Requesting your Records
Notice to Clients-
In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help customers understand their rights and available resources. (Effective September 1, 2025)
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licenced specialists in school psychology. Although not every complaint against or dispute with a license involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.
Please call 1(800)821-3205 for more information.
Requesting your Health Care Records
You have the right to request a copy of your mental health records.
To request your records, please submit a written request to your therapist or to the practice directly. Requests may be made via email, the secure client portal, or in writing to 5380 Old Bullard Rd, Ste. 600-157, Tyler, TX 75703.
Records will be provided in accordance with Texas law and applicable privacy regulations.
If you have any questions about accessing your records, please contact our office for assistance.
Contacting BHEC
Please reach out to us first if you have a complaint before filing. We spend a lot of time building our business to help people. But if you feel, after speaking with us, that your complaint cannot be resolved:
The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas.
If you have questions about licensure or professional standards, you may contact BHEC directly:
Website: https://bhec.texas.gov/contact-us/
Phone: (800) 821-3205 or (512) 305-7700
Address: 1801 Congress Ave., Ste. 7.300, Austin, Tx 78701
Filling a customer complaint
If you wish to file a customer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General directly:
Website: https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
Consumer Protection Hotline: (800)621-0508
Address: PO Box 12548, Austin, Tx 78711-2548
Requesting Records
We'll review your request and get back to you within 48 hours.