Requesting your Records
Notice to Customers-
In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help customers understand their rights and available resources.
Requesting your Health Care Records
You have the right to request a copy of your mental health records.
To request your records, please submit a written request to your therapist or to the practice directly. Requests may be made via email, the secure client portal, or in writing to 5380 Old Bullard Rd, Ste. 600-157, Tyler, TX 75703.
Records will be provided in accordance with Texas law and applicable privacy regulations.
If you have any questions about accessing your records, please contact our office for assistance.
Contacting BHEC
Please reach out to us first if you have a complaint before filing. We spend a lot of time building our business to help people. But if you feel, after speaking with us, that your complaint cannot be resolved:
The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas.
If you have questions about licensure or professional standards, you may contact BHEC directly: https://bhec.texas.gov/contact-us/
Filling a customer complaint
If you wish to file a customer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General directly: https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
Requesting Records
We'll review your request and get back to you within 48 hours.